Job description:
Job Overview:
The Front of House Supervisor is responsible for overseeing daily FOH operations to ensure exceptional guest service, smooth service flow, and effective team performance. This role acts as a leader and support role on the floor, supporting staff, resolving guest concerns, maintaining service standards, and assisting management with training, scheduling, and operational execution.
Key Responsibilities:
Guest Experience:
- Deliver warm, professional, and attentive guest service at all times.
- Actively engage with guests, handle complaints or concerns promptly and professionally.
- Ensure dining areas are clean, organized, and set according to standards.
- Monitor service quality and step in to assist during peak periods.
Team Leadership:
- Supervise, coach, and support FOH staff during shifts.
- Conduct pre-shift briefings and communicate daily specials, events, and expectations.
- Assist in training and onboarding new team members.
- Lead by example, maintaining a positive and professional demeanor.
Operations & Service Flow:
- Oversee seating, table rotation, reservations, and waitlists.
- Coordinate with kitchen and bar teams to ensure timely and accurate service.
- Monitor staffing levels and adjust assignments as needed.
- Ensure compliance with health, safety, and alcohol service regulations.
Administrative & Support Duties:
- Assist with scheduling, timekeeping, and shift coverage.
- Support inventory control for FOH supplies.
- Handle cash, POS transactions, and end-of-shift procedures as required.
- Report operational issues or maintenance needs to management.
Qualifications & Skills:
- Previous experience in a food service or hospitality supervisory role preferred.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Ability to multitask and remain calm in a fast-paced environment.
- Knowledge of POS systems and basic cash handling.
- Flexibility to work evenings, weekends, and holidays.
- Food Handler’s Card and alcohol service certification (or ability to obtain).
Physical Requirements:
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 50 lbs.
- Comfortable working in a fast-paced hospitality environment.
What We Offer:
- Competitive pay.
- Opportunities for growth and advancement.
- Supportive team environment.
- Health Benefits (Health, Dental, Vision, Life).
- Employee dining discounts and menu.
Apply now at www.spanishhead.com.
Benefits:
- Dental insurance.
- Employee discount.
- Flexible schedule.
- Health insurance.
- Paid time off.
- Paid training.
- Vision insurance.
Work Location: In person.